Terms and Conditions of Service
Welcome to AustralTex Creations Pty Ltd. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using this service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our service.
2. Services Provided
AustralTex Creations Pty Ltd specializes in the design, manufacturing, and distribution of premium home textiles and decor items. Our services include, but are not limited to:
- Design and manufacturing of handwoven rugs, embroidered cushions, organic cotton bedsheets, eco-conscious curtains, custom sofa covers, luxury table linens, and artisan-crafted throw blankets.
- B2B wholesale distribution of our textile and decor collections.
- Custom embroidery services for various textile products.
- Textile contracts for hospitality sectors, including hotels and resorts.
- High-resolution digital textile printing services.
Specific terms for custom orders, wholesale agreements, and contractual projects will be outlined in separate agreements.
3. Intellectual Property
All content on our online platform, including but not limited to text, graphics, logos, images, product designs, and software, is the exclusive property of AustralTex Creations Pty Ltd or its content suppliers and is protected by Australian and international copyright laws. Unauthorized reproduction, distribution, display, or transmission of any content is strictly prohibited.
- Any designs, motifs, or patterns specifically tailored through our custom services remain the intellectual property of AustralTex Creations Pty Ltd unless otherwise agreed upon in a formal written contract.
- Clients providing their own designs for custom work warrant that they have the necessary rights to use such designs and indemnify AustralTex Creations Pty Ltd against any claims of infringement.
4. Privacy and Data Protection
Your privacy is paramount to us. Our collection and use of personal information are governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. We are committed to protecting your data and adhering to Australian privacy regulations.
5. Orders and Payments
- Pricing: All prices listed are in Australian Dollars (AUD) and are subject to change without prior notice. Specific pricing for B2B wholesale and custom contracts will be determined on a case-by-case basis.
- Order Confirmation: All orders are subject to acceptance and availability. An order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we reserve the right at any time after receipt of your order to accept or decline your order for any reason.
- Payment Terms: For wholesale and custom orders, payment terms will be outlined in the individual contract or invoice. Initial deposits may be required.
- Cancellations: For bespoke or custom manufacturing orders, cancellation policies will be stipulated in the specific project agreement. Standard product orders may be subject to a cancellation fee if production or shipping has already commenced.
6. Shipping and Delivery
Delivery times and shipping costs will vary depending on the product, order size, and destination. Specific details will be provided at the time of quotation or order confirmation. We aim to dispatch orders efficiently but cannot be held responsible for delays outside our control, such as those caused by freight carriers or customs processes.
7. Returns and Refunds
Due to the nature of our premium and often custom-made textile products, our returns and refunds policy is stringent:
- Defective Products: If you receive a product that is demonstrably defective or damaged due to our manufacturing process, please contact us within 7 days of receipt with photographic evidence. We will assess the issue and offer a repair, replacement, or refund at our discretion.
- Custom Orders: Products made to custom specifications cannot be returned or refunded unless there is a verifiable manufacturing defect or error on our part.
- Change of Mind: We do not offer returns or refunds for change of mind on any products, given the bespoke and premium nature of our offerings.
8. Disclaimer of Warranties; Limitation of Liability
Our products are crafted to the highest standards. However, AustralTex Creations Pty Ltd provides its services and products "as is" and without any warranty or condition, express, implied or statutory. To the extent permitted by law, we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms. In no event shall AustralTex Creations Pty Ltd, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia, for the resolution of any disputes.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms and Conditions on this page. Your continued use of our service after such modifications will constitute your acknowledgment of the modified Terms and agreement to abide and be bound by the modified Terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Address: 25 Fabric Lane, South Industrial Park, Melbourne, VIC 3000, Australia
- Phone: +61 3 9123 4567